The privacy of your personal information is important to us at Cross Asset Wealth Management Pty Ltd (“CAWM”). In addition to complying with existing laws that govern confidential information that you provide to us, we to are also required to comply with the Australian Privacy Principles. We will always seek to comply with the Australian Privacy Principles as well as other applicable laws surrounding your personal information.
Collecting Your Personal Information
Your personal information will be collected and held by CAWM, who is the holder of Australian Financial Services Licensee No. 526187, for the purposes of:
managing our relationship with you; or
contacting you about products and services in which you may be interested.
To enable CAWM to provide you with service that is required, we need to obtain and hold personal information about you. This includes:
your name, contact details and date of birth.
Authorised Representative details.
employment details and history.
any other information that we consider necessary.
The personal information collected may include sensitive information such as memberships of professional or trade associations.
If it is reasonable and practicable, we will only collect your personal information from you. Generally, your personal information will be collected when you meet with a CAWM representative in person, over the telephone or with written material. We may need to collect personal information from third parties, such as your accountant.
How We Hold Your Personal Information
Your personal information will be held in client files or on a computer database.
We will seek to ensure that we take reasonable steps to ensure that the personal information that we hold is protected from unauthorised access. Some of the measures that we have adopted are having facilities for the secure storage of personal information, having secure offices and access controls for our computer systems.
For any personal information that we no longer need we will also take reasonable steps to destroy or permanently de-identify.
Using and Disclosing Your Personal Information
Your personal information may be disclosed for purposes related to the provision of the Financial Service you receive. The types of service providers that may be provided with your personal information are:
your representatives or service providers such as your accountant, solicitor, tax agent, stockbroker, or bank.
organisations involved in a business restructure or a transfer of all or part of the assets of our business or the due diligence procedures prior to any such sale or transfer.
government authorities and other organisations when required by law; and
organisations that you have consented to your personal information being disclosed to.
Your personal information may also be used in connection with such purposes.
We will seek to ensure that your personal information is not used or disclosed for any purpose other than:
the primary purpose for which it was collected or a related secondary purpose.
where you have consented to the use or disclosure; or
in other circumstances where the Australian Privacy Principles authorise the use or disclosure such as when it is required by or authorised under law.
We may disclose your personal information to third parties who provide services to us, in which case we will seek to ensure that the personal information is held, used, or disclosed consistently with the Australian Privacy Principles.
Organisations outside Australia
Currently, we outsource some of our administration work outside of Australia.
As we also store your information in the cloud or other types of networks and/or electronic storage. These can be accessed from various countries through an internet connection. Disclosures may occur in countries other than those listed. Overseas we may be required to disclose information we share with them under a foreign law.
Accessing your Personal Information
If you wish to gain access to the personal information that we hold, this can be done but there may be exceptions by law. If we deny a request for access, we will provide you with the reasons for this decision. To request access please contact us.
Correcting Your Personal Information
We endeavour to take reasonable steps to ensure that the personal information that we collect, use, or disclose is accurate, complete, and up to date. If you believe that any of the personal information that we hold is not accurate, complete, or up to date please contact us (see “Contacting Us and Privacy Issues” below) and provide us with evidence that it is not accurate, complete, and up to date.
If we agree that the personal information requires correcting, we will take reasonable steps to do so. If we do not correct your personal information, we will provide you with the reasons for not correcting your personal information. If you request that we associate with the information a statement claiming that the information is not accurate, complete, and up to date we will take reasonable steps to comply with this request.
If you wish to obtain further information about the way in which we manage the personal information that we hold, or if you wish to raise any privacy issues with us, including a complaint about privacy, please contact us on +61 403 474 066.